Terms & Conditions

These terms apply to the TopGrade Software House website and the software and services we supply. Our business address and support contacts appear below. Read these terms together with your accepted quotation or order, the Privacy Policy, Refund & Cancellation Policy and Service Delivery Policy.

Services and orders

We offer business software, subscriptions, implementation, setup, training and custom development as described in the selected product or written quotation. A demonstration or enquiry is not a purchase. Features, user or branch limits, deliverables and any included support must be specified in your order before payment.

Prices, billing and payment

See our Pricing & Services page for published fees. Software packages and custom work that require a quotation are priced according to the agreed scope. Your quotation or invoice states the amount, currency, billing period, setup costs, payment schedule and any applicable taxes or additional charges. Review the total before paying; do not treat a demo or an estimated price as a confirmed order.

Use the payment method provided with your confirmed order. A payment attempt or screenshot alone does not establish payment: we confirm receipt against the transaction record. Invoices and receipts identify the actual service, amount and payment status. Subscription renewal and cancellation arrangements follow the accepted order.

Delivery and customer responsibilities

Software access is delivered digitally. Setup, migration, integrations or training follow the scope and schedule agreed for the order. You must provide accurate contact details, required information and authorised access needed for the work. Keep your account credentials secure, use the software lawfully and report suspected unauthorised access promptly.

Acceptable use and service access

Do not misuse the service, interfere with security, upload unlawful material or use another person's account without permission. Access may be suspended or terminated for a breach of these terms. Software licences and any rights in custom work are governed by the accepted product or project agreement.

Refunds, cancellations and support

Refund and cancellation requests are handled under our published Refund & Cancellation Policy. Contact support with your order or invoice reference if a payment, delivery or service issue occurs. Any applicable legal rights remain unaffected.

BuyTicket and separate product terms

BuyTicket is the ticketing service operated by TopGrade Software House. Event tickets purchased at buyticket.pk are governed by BuyTicket's terms and the relevant event's conditions, including admission, cancellation and refund rules. The software subscription refund policy on this website does not replace an event's ticket conditions.

Business and customer support

TopGrade Software House

House No. 6, Aadil Town, Bahawalpur, Pakistan

Email: seeksbwp@gmail.com
Phone / WhatsApp: 03006616622