Service Delivery Policy

TopGrade Software House supplies digital software and services. No physical shipping is required for these products.

Digital access and activation

Access details and account credentials are delivered by email immediately upon successful payment and completion of setup. Products that require configuration, data migration, integrations or custom development follow the delivery milestones agreed in your quotation or order. A payment confirmation does not mean that unfinished setup or custom work has been completed.

On-site setup and training

If your package includes on-site setup or training, our team will schedule a visit within 3–5 business days. The location, scope and any associated charges should be included in your accepted order. Contact us to coordinate availability and any access required.

Information needed for delivery

Provide a working email address, phone number and the information or authorised access specified for the project. Incomplete information or unavailable access can affect delivery; contact support if you need to change these details.

Support and delivery problems

Our 24/7 support is provided digitally via WhatsApp, email and phone. If you have not received access after the confirmed delivery point, check your spam folder and contact us with your order or invoice reference. We can verify delivery and help resolve access issues.

Event ticket delivery

For event tickets bought through BuyTicket, follow the order confirmation and BuyTicket's ticket delivery terms. Ticket delivery and event admission are separate from software setup services.

Business and customer support

TopGrade Software House

House No. 6, Aadil Town, Bahawalpur, Pakistan

Email: seeksbwp@gmail.com
Phone / WhatsApp: 03006616622