Refund & Cancellation Policy

This policy applies to software and services purchased from TopGrade Software House. Contact us with your invoice or order number, purchase date and the reason for your request so we can identify the transaction.

Software subscription refunds

If you are not satisfied with our software within the first 14 days of your purchase, you may request a full refund. Send the request through the email or WhatsApp contact below within that period.

Custom development and setup services

Custom development and setup services are non-refundable once the service has been delivered. For work that has not yet been delivered, contact us to discuss cancellation against the accepted scope, work already completed and payment schedule. We will confirm the outcome in writing.

Subscription cancellation

Contact us to cancel or change a subscription before its next renewal. The effective cancellation date and access period are confirmed against your subscription agreement. A cancellation request and a refund request are different; refund eligibility follows the terms above.

Duplicate payments, failed delivery and payment issues

Report duplicate charges, payments without a confirmed order, or services you have not received using your payment reference. We will check the payment and service records before confirming the resolution. Never send your PIN, password or one-time payment code.

Approved refunds

We will confirm the approved amount and refund method. Completion depends on the original payment method and the bank or payment provider; we will provide the expected timing when the refund is arranged. Keep the refund reference until it is reflected in your account.

Digital products and event tickets

Our software is delivered digitally, so no physical return shipment is required. Event tickets purchased through BuyTicket follow BuyTicket's terms and the refund conditions published for the event; the 14-day software policy does not apply to event tickets. Applicable legal rights remain unaffected.

Business and customer support

TopGrade Software House

House No. 6, Aadil Town, Bahawalpur, Pakistan

Email: seeksbwp@gmail.com
Phone / WhatsApp: 03006616622